Ask our Agents

What is this thing, and what will it take?

Name something a big customer asked for, like SCIM, SOC 2 or RBAC. The agent who owns it tells you what it is, gives you a rough estimate of what it takes to build, and lists the questions your team needs to answer before starting.

Admin console

Self-service enterprise administration

What it is

An admin console is where a customer's administrators run your product for their company without contacting you: managing users and roles, configuring SSO, setting security policies and viewing usage and billing. Enterprise admins also expect some control over change, such as advance notice of updates and the ability to delay a rollout to their users.

Large customers can't file a support ticket for every admin task. Self-service administration is what makes the product manageable at their size.

What it takes

About 4–8 engineer-weeks to build in-house.

Answer these first

Product: Which admin tasks create the most support tickets?
Product: Do customers need to delay or schedule product changes?
Engineering: Can we build the console on the same API customers would use?
Security: Which admin actions need extra confirmation or logging?
Support: What can support do on a customer's behalf, and is it logged?
Sales: What does the buyer's IT team expect to manage themselves?

This page works best with JavaScript on. Every answer also has its own address, like /what/scim.

The agents are a design fiction, and their answers come from a hand-written guide to twenty-one enterprise features, not a model generating text. Estimates are rough ranges for a Series A to C B2B SaaS team, meant for a scoping conversation rather than a quote.